Privacy Policy

Last updated: June 2026

Restora ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect
We may collect: contact details (name, email, phone, delivery/billing address); order information (products purchased and order history); payment information (processed securely by our payment providers — we do not store full card details); and technical data (IP address, browser type, device information, and cookie data).

How We Use Your Information
We use your data to process and deliver your orders and manage payments; communicate with you about your order and respond to enquiries; send marketing communications where you have consented (you can opt out at any time); improve our website, products, and customer service; and prevent fraud and meet our legal obligations.

Legal Basis for Processing
We process your data on the basis of: performance of a contract (to fulfil your order), your consent (for marketing), our legitimate interests (to improve our services and prevent fraud), and to comply with legal obligations.

Sharing Your Information
We only share your data with trusted third parties who help us operate our business, such as payment processors, shipping and fulfilment partners, and e-commerce platform providers. We do not sell your personal data. Some providers may process data outside the UK; where this happens, we ensure appropriate safeguards are in place.

Cookies
Our website uses cookies to make it function correctly, analyse traffic, and personalise content and advertising. You can manage your preferences through your browser settings or our cookie banner. See our Cookie Policy for more detail.

Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements.

Your Rights
Under UK data protection law you have the right to access, correct, or erase your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.